Frequently Asked Questions

How quickly will my order be shipped?
We will ship your order within 1-2 business days, if possible on the same day.
What are the shipping cost?
We offer complimentary shipping for orders over $200, Australia wide.
All other orders will be $12 flat rate, Australia wide.
Do you offer international shipping?
YES, please contact us via email and we will get a quote for you. 
Can I return my item(s) if I have changed my mind?
YES, you sure can. Please check our Return & Refund Policy for more details.
Is tax included on my order?


Can I order linen, that is not in stock or on your website?
YES, please send us an email or use our order enquiry form. We will get back to you about timing of our next order. Once ordered in Lithuania it will take 4-6 weeks to get here. Total payment is due upon order.
I don't like the look or feel of my linen, can I return it?
YES, you sure can on all orders in Australia. Please see shipping & returns for further details.
How do you package my order?
We are conscious about our packaging! Our Hemp Soaps are packaged in reused packaging material that we receive in our product orders. Most linen comes with a beautiful premium linen storage bag. Any plastic that you find your order in, is REUSED! Instead of disposing it, we use the plastic to protect your valuable order. We never specifically purchase plastic for our packaging!
Can you assist me with finding the right product and colour?
YES, we love to help! Please send us an email with your thoughts and we will do our best to find your perfect linen for you.
Will I get a printed receipt with my order?
We like to use and waste as little paper as possible. Therefore we emailed you a receipt which you might like to keep in your inbox for future reference. Every little bit counts to create a better earth. 
What is the difference between linen, hemp, kapok and cotton?
We have put together a comparison chart for you. Feel free to have a look at it and contact us, if you have any other questions. 
What thread count is your linen?
In comparison to cotton, linen is measured by weight rather than thread count.
Our Stonewashed bed and table linen is 165gsm, beautiful soft and luxurious to keep you cooler in summer and warmer in winter. The Washed Waffle Bathroom linen fabric density is 205gsm and all Striped Linen towels 280 - 300gsm. Our beautiful thick and soft linen throws come up to 390gsm.
How do I care for my linen? Do I need to wash them before I use my items?
Linen is easy to care for. Please see our care instructions. Once you have checked colour, size and style we recommend to wash your items before you use them to “make them yours”!
Where does your linen come from?
Our premium quality linen is handcrafted in a 3rd generation family business in Lithuania, a country with a very rich and ancient tradition in growing and producing linen.
Where is your Hemp Soap made?
Simply Natural Home's all natural Hemp Soaps are carefully handcrafted by Natureuntold in NSW, Australia.
Do you offer wholesale?
YES, we do! We love seeing you sharing and spreading the love for linen and hemp soaps. Please send us an email and we will get in touch with you.
Join us and receive one FREE Hemp Soap bar with your first order.
We will update you with our latest info, blog and new arrivals.

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